Frequently Asked Questions

We currently offer canvases in three different sizes. The weight varies depending on the size, but the thickness remains consistent at 2cm across all sizes.

40x40 cm Canvas Weight 0.51kg

60x60 cm Canvas Weight 0.9kg

80x80 cm Canvas Weight 1.33kg

Learn how to properly mount your canvas with our step-by-step instructions guide. Click the link HERE

Keeping your canvas prints clean is easy with minimal effort. Follow these simple steps to ensure your canvas stays pristine:

• Begin with a dry sponge or cloth.
• If necessary, lightly dampen the sponge or cloth, but avoid over-wetting.
• Carefully wring out any excess moisture.
• Gently sweep over the canvas surface.

This will effectively remove dust and surface impurities.

Remember to be gentle and avoid applying excessive pressure.

Keep your canvas print looking fresh and vibrant by following these steps.

In the creation of our photo canvases, we primarily use wood for our wedge strips, with over 97% of it sourced from FSC-certified forests within Europe. This commitment to sustainable practices ensures that our production aligns with responsible forestry standards.

To use a discount code, simply input the code at checkout and add it to the discount code box. If the code does not work, it means it is invalid.

We do not offer direct exchanges for our products. However, you can return the item and place a new order for the desired product. For more information, please see our refund and returns policy.

Yes. We can confirm that payment on our website is secure and encrypted. You can read more about our SSL certificate by clicking the LOCK icon to the left of our URL https://homearthaven.com/

We ship to the following countries:

United Kingdom
Poland
Andorra
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
Netherlands
Norway
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

You can track your order HERE

Our return policy spans 14 days from the date of item receipt. Should you encounter any faults with your canvas, kindly contact our customer support team with a description and accompanying images of the issue at support@homearthaven.com and they will help you out.

Each order can take up to 7 Business days to arrive. If it has been longer please contact our customer support team support@homearthaven.com.

Our products are dispatched using trustworthy shipping partners, ensuring that your chosen piece of art is delivered securely to your doorstep. Please note that our production and shipping schedule is based on working days, which include Monday through Friday.

Total delivery time: 5-10 working days

The cost of delivery varies based on your location. This will be calculated and provided to you at checkout once you have entered your address details.

You can find all of the information on Refunds and Returns HERE!

You can email us or use the contact form on the contact us page HERE!

Customer Support Email:

support@homearthaven.com

You can view all of our collections HERE! We are continuously adding more art and collections so be sure to come back and check for new art every week.